how-to guide
Resolving a Violation
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If your app is found to be in violation of Meta's policies, Meta will send a notice of the violation via email to your app's admins. You can review and manage the resolution process from the Requirements tab in your Developer Dashboard. To resolve a violation, you will need to respond and confirm that your app complies with Meta's policies, terms, and guidelines.
Keep in mind that once a violation is identified, you must resolve it regardless of your future plans for the app. The resolution process will guide you through what is required to mitigate the violation.
The Compliance Dashboard is now called Tasks.
Step 1: Review the Violation
If you receive a warning notice, follow these steps to review the violation:
- Navigate to the Developer Dashboard
- Select “Tasks” under the Requirements tab
- Locate the violation
- Click the “Resolve” button
- Review the details of the violation and any necessary next steps
To help you better understand the violation, review the Platform Terms and/or relevant section of the Developer Data Use Policy as indicated in the violation details.
For more guidance on how to comply with Meta's terms and policies, check out the following resources, including Meta Horizon Trusted Developer courses and Short Codes:
| Violation Type | Resource | Time To Complete |
|---|---|---|
| Developer Data Use Policy | Navigating the Developer Data Use Policy | 13 min |
Step 2: Prepare for Success
Once you have reviewed the violation, you're ready to begin the resolution process.
Before you submit the resolution form, prepare your answers by gathering any required information and documentation to help avoid delays. Use this guide to plan:
Have you made the necessary changes to comply with Meta Horizon's Developer Data Use Policy?
If you had any trouble understanding how your app is, or was, violating Meta Horizon's Developer Data Use Policy, use the optional Question 2 to provide Meta with an explanation of what was difficult to understand, and what additional information would have been helpful.
Disclaimer: This resource does not guarantee compliance with Meta policies, nor applicable data privacy laws. Review Meta Horizon's Developer Data Use Policy for a comprehensive overview of Meta's requirements.
For more on this topic, take the Short Code:
Understanding Requirements & Managing Your Tasks
Requirements in the Developer Dashboard gives you all the tools you need to manage your required Tasks, deadlines, enforcements, and violation disputes. Note: Compliance Dashboard is now Tasks.
